Export Problems

Krokanti Notes lets you export individual notes or your entire library. This guide covers common export problems and how to fix them.

Available Export Formats

Per-note exports (from the editor toolbar → export dropdown):

• PDF — formatted document using the browser's print dialog
• Markdown (.md) — plain text with Markdown syntax
• HTML (.html) — structured HTML with formatting
• Plain text (.txt) — stripped of all formatting

Bulk export (Settings → Data → Export):

• All notes as a ZIP of Markdown files
• Preserves folder structure and metadata

PDF Export Issues

PDF popup blocked

PDF export uses the browser's print dialog, which opens in a new window. If your browser blocks popups, the PDF won't generate.

Fix:

1. Look for a popup-blocked notification in your browser address bar
2. Click Allow popups for notes.krokanti.com
3. Try the export again

Most browsers show an icon in the address bar when a popup is blocked.

PDF missing images

Images from Cloudflare CDN are included in PDF export if the browser can load them. Ensure you're connected to the internet before exporting a PDF with images.

PDF formatting looks wrong

PDF export renders the note exactly as it appears in your browser. If something looks off:

• Try zooming to 100% before exporting
• Check the print dialog settings — set paper size to A4 or Letter, margins to "Default"
• Disable browser print extensions that might interfere

Markdown Export Issues

Special characters escaped oddly

Markdown export converts rich text HTML to Markdown using a built-in parser. Complex nested formatting (e.g., bold inside a link inside a table cell) may not convert perfectly.

Workaround: Switch to source view (<> button in toolbar) before exporting to verify the Markdown source looks correct.

Images show as URLs

Images in Markdown export appear as ![alt](https://cdn.notes.krokanti.com/...). The image URL is preserved — they'll render in any Markdown viewer that allows external images.

Bulk Export Issues

ZIP download not starting

Bulk export generates a ZIP on the server. If the download doesn't start:

1. Check your browser's download folder — it may have been downloaded without a prompt
2. Check if your browser is blocking downloads from the site
3. Try a different browser

Missing notes in export

Notes in the trash are not included in bulk export by default. Empty the trash or restore the notes before exporting if you need them.

Secure (encrypted) notes are included in bulk export — but as encrypted ciphertext blobs, not readable text. Decrypt the notes (remove their PINs) before exporting if you need plain text output.

Still Having Issues?

Contact support@krokanti.com with:

• Which export format you were trying to use
• What happened (error message, blank download, nothing)
• Your browser and operating system version